Refund Policy

When subscription refunds apply, how to request one, and how long they take. Plain English, no fine-print games.

1. The short version

DealsBanana charges restaurants a subscription to publish coupons. Diners claim and redeem coupons in person for free — there is no diner payment to DealsBanana and so nothing for a diner to be refunded here. This policy covers restaurant subscription refunds.

• Cancelled before your plan renews → no further charges; your coupons stay live through the period you already paid for
• Billing error or duplicate charge → full refund of the incorrect charge
• Changed your mind mid-period → reviewed case-by-case (see Section 5)

2. When refunds are automatic

You don't need to do anything for these — the refund posts to your original payment method automatically:

• You were charged after cancelling your subscription
• You were billed twice for the same period (duplicate charge)
• A payment was taken on an account that was already comped or downgraded

3. When you need to request a refund

For these, contact us within 24 hours of the charge using the form in Section 9:

• You believe a subscription charge was made in error
• You were charged a different amount than your selected plan
• Your account was suspended for reasons outside the published terms while a paid period was active

Our support team reviews within 24 hours. Decisions are issued within 3 business days.

4. What you'll get

• Full refund of any charge taken in error or after cancellation
• Refund of a duplicate charge when you were billed twice for the same period

5. What's not refundable

• The portion of a subscription period you have already used
• Dissatisfaction with coupon performance or how many diners claimed your coupons
• Charges disputed more than 24 hours after they appear
• Accounts suspended for fraud or terms violations
• Repeated refund requests by the same account flagged for abuse

6. How long refunds take

• Account credit: instant, applied to your next subscription invoice
• Card refund: 5–10 business days depending on your bank

7. Disputes and chargebacks

Please give us a chance to resolve a billing issue before initiating a chargeback with your bank. Filing a chargeback while we're investigating freezes the charge under review. We honor legitimate chargebacks but contest disputes that bypass our resolution process.

You can track an open billing dispute on your disputes dashboard, which shows the deadline to respond and a form to submit evidence to the card issuer. Missing the deadline means losing the disputed amount automatically.

8. Cancelling your subscription

Cancelling stops future renewals. Your published coupons remain live through the end of the period you have already paid for, after which the account is deactivated until you resubscribe.

9. Contact

Questions or stuck on a refund? Use our contact form.