LunchBox Terms

How LunchBox office lunch works: ordering, delivery to reception, cancelling and refunds.

These LunchBox Terms add to the Customer Agreement and apply whenever you order LunchBox office lunch through DealsBanana. DealsBanana is operated by Manviga LLC. Where these terms and the Customer Agreement differ on LunchBox, these terms apply.

1. What LunchBox is

LunchBox is a weekday office lunch, available in Dallas–Fort Worth at the buildings shown on the LunchBox page. A local restaurant (the "Restaurant") prepares a small daily menu, usually a veg box, a non-veg box and a healthy box, and the boxes for each building are delivered together to that building's reception desk or lobby.

The Restaurant prepares the food and is responsible for it. DealsBanana runs the ordering, payment and delivery coordination.

2. Ordering

• Ordering window. You can order for a day while that day's ordering window is open. The ordering cutoff is shown for your building and on your order (usually 11:00 local time, Monday to Friday).
• Menu. You can only order what is on that day's published menu. Prices, any tax and any delivery charge the Restaurant has set are shown before you pay.
• Payment. You pay when you order, by card through Stripe, or from a prepaid pack (Section 6). We never see or store your full card number.
• Late payments. If a payment completes after the cutoff and the order can no longer join that day's delivery, it is refunded automatically.

3. Delivery to your building's reception

• A driver arranged by DealsBanana or the Restaurant delivers your box to your building's reception desk or lobby, around the ready time shown on your order (usually 12:30). We never deliver to a home or to an individual desk or door.
• Responsibility passes to you when the box is left at reception. Please collect it promptly. Food left out too long may not be safe to eat.
• Tracking. While the driver's delivery run is under way, your order page shows the driver's latest location and an estimated arrival. Estimates can change with traffic, weather and building access.
• Notifications. We email you when your box is on its way and when it reaches reception. If you turn them on, we can also send phone notifications, and texts once our text service is available (see the SMS Terms).
• "I collected it." Tap it on your order page when you pick up your box. If you don't, the order is treated as delivered once the reminder window passes.

4. Cancelling and refunds

• Before the cutoff: cancel from your order page for a full refund to your card, or units back to your pack.
• After the cutoff: the Restaurant is cooking your box and the order can't be cancelled or refunded.
• Uncollected boxes are not refunded.
• Missing, wrong or damaged boxes: report it from your order page or through Contact as soon as you notice, and in any case on the day of delivery. We will look into it with the Restaurant and refund you where the problem was ours or the Restaurant's.
• If the Restaurant or DealsBanana cancels a day or a delivery, you are refunded in full automatically.
• Card refunds usually take 5–10 business days to reach you, depending on your bank. The Refund Policy has the details.

5. Food, allergies and dietary needs

Each box's description is written by the Restaurant. Allergens and food safety are the Restaurant's responsibility. If you have an allergy, ask the Restaurant before you order. DealsBanana, Manvi included, cannot confirm that a dish is safe for an allergy. "Veg" means what the Restaurant says it means; ask the Restaurant if you need certainty.

6. Prepaid packs and standing orders

• Prepaid packs let you buy a number of lunches up front at the price shown. Each order uses units from the pack. Packs expire after the period shown when you buy them (90 days unless stated otherwise). A cancelled order returns its units to the pack. Unused units are not refunded as cash, except where the law requires it or as stated in the Refund Policy.
• Standing orders place an order for you automatically on the days you choose while ordering is open. They are paid from the card or pack you selected. If payment fails, the standing order pauses and we tell you. You can skip a day or stop the standing order at any time before that day's cutoff.

7. Building requests

You can ask for LunchBox to come to your building. Requests are for office buildings with a staffed reception desk or lobby. The Restaurant (and DealsBanana) decide whether a building can be served, and approving one is not a promise to keep serving it.

8. Promotions

Launch prices and other promotions apply only on the terms shown with them. See Promotions.

9. Changes

We may change these terms. Changes do not affect an order you have already placed. The Customer Agreement explains how we tell you about material changes.

10. Contact

Questions about an order: use your order page or Contact. Email: support@dealsbanana.com.