Customer Agreement

The terms you accept when you create a DealsBanana account, claim a coupon, or pay for anything through us.

1. INTRODUCTION

These Customer Terms and Conditions ("Terms") govern your use of the DealsBanana platform located at dealsbanana.com ("Platform"). DealsBanana is operated by Manviga LLC, a Texas limited liability company ("DealsBanana," "we," "us"). The Platform is an agent-first food coupon marketplace covering the Platform's published business categories (restaurants, sweets/mithai, cafes/chai/coffee, bakeries, frozen desserts, beverages, packaged goods, caterers, and food trucks) where food vendors ("Vendors") publish coupons, and customers ("You," "User," "Customer," or "Diner") browse and claim those coupons to redeem in person at the Vendor's location. Most coupons are free to claim. Some carry a claim price, which is shown before you claim it, and some products are paid for through the Platform: prepaid vouchers and packs, tickets to a Vendor's event, a deposit on a catering job or an event space, and LunchBox office lunch where that is available. Section 12 and the Refund Policy govern each of those. When you redeem a coupon, the meal itself is paid for directly to the Vendor at the time you redeem it, and DealsBanana does not deliver it. LunchBox is the one exception: a LunchBox order is paid for through the Platform when you place it and is delivered to the reception desk of your office building (Section 7.5).

PLEASE READ THESE TERMS CAREFULLY BEFORE CREATING AN ACCOUNT OR CLAIMING YOUR FIRST COUPON. BY COMPLETING REGISTRATION AND CLICKING "I AGREE," YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

2. CUSTOMER ELIGIBILITY

2.1 Legal Requirements

You represent and warrant that you are:

• At least 18 years of age (or the legal age of majority in your jurisdiction)
• A resident of a jurisdiction where DealsBanana operates
• Legally capable of entering into binding agreements
• Not prohibited by law from using the Platform

2.2 Account Ownership

• Each account is personal and non-transferable
• You are solely responsible for all activities conducted through your account
• You may not share your account credentials with others
• You may not use the Platform on behalf of another person unless you have explicit authorization

2.3 Prohibited Users

The following individuals cannot use DealsBanana:

• Individuals under 18 years of age
• Individuals with a history of fraud or dishonest behavior on food platforms
• Individuals who have been permanently banned from DealsBanana
• Vendors or their employees using customer accounts to claim or redeem test coupons

3. ACCOUNT REGISTRATION AND CONTACT INFORMATION

3.1 Email and Phone Number Requirements

To register on DealsBanana, you must provide:

Email Address Requirements:

• A valid, active email address that you personally own and check regularly
• Emails must follow standard format (e.g., example@domain.com)
• Disposable/temporary email addresses are NOT accepted (mailinator.com, 10minutemail.com, etc.)
• You must confirm ownership by clicking the verification link sent to your email within 24 hours
• Failed verification attempts may result in registration rejection

Phone Number (optional):

• A phone number is optional. A verified email address is enough to use your account.
• If you add one, it must be a number you personally own and can receive messages on, and DealsBanana may verify it with a one-time code.
• A verified phone number may be used for:
  • Account security and recovery
  • Order updates you choose to receive by text, such as LunchBox delivery updates (see the SMS Terms; reply STOP to opt out at any time)
  • Contacting you about something you claimed, booked or ordered

3.2 Contact Information Accuracy

You agree to:

• Provide accurate, current email and phone information
• Update your contact details immediately if they change
• Maintain access to the email and phone number on file
• Respond promptly to verification requests or communications from DealsBanana
• Accept responsibility for any coupons claimed if you provided incorrect contact information

3.3 Multi-Device Access

Your account may be accessed from multiple devices using your login credentials. However:

• You remain responsible for all activity on your account
• If you suspect unauthorized access, change your password immediately
• Notify DealsBanana of suspected account compromise within 24 hours

4. ACCOUNT SECURITY AND PASSWORDS

4.1 Password Requirements

Your password must:

• Be at least 8 characters long
• Contain a mix of uppercase, lowercase, numbers, and special characters
• Not be a common or easily guessable password
• Not be the same as your email or phone number
• Be unique (not used on other platforms, if possible)

4.2 Password Security Obligations

You agree to:

• Keep your password confidential and not share it with anyone
• Change your password if you suspect unauthorized access
• Use a secure, private device when accessing your account
• Log out after using shared or public computers
• Not provide your password to DealsBanana support (we never ask for it)

4.3 Account Recovery

If you forget your password:

• Use the "Forgot Password?" link to reset it via email or phone verification
• You will receive instructions on the email or phone number on file
• Complete the verification process within the timeframe specified
• Create a new password following the security requirements above

5. CUSTOMER RESPONSIBILITIES AND CONDUCT

5.1 Lawful Use

You agree to use the Platform only for legal purposes and in accordance with all applicable laws. You will not:

• Use the Platform for illegal activities
• Attempt to defraud vendors, DealsBanana, or other customers
• Engage in collusion with other customers
• Use automated tools, bots, or scripts to claim coupons in bulk or otherwise manipulate the Platform

5.2 Prohibited Conduct

You must not:

• Harass, threaten, or abuse vendors or DealsBanana staff
• Post hateful, obscene, or discriminatory content in reviews or communications
• Impersonate another person or organization
• Falsely claim that you are a food critic or influencer to receive coupons, discounts, or free food
• Engage in "review manipulation" (posting fake reviews, coordinated negative campaigns, etc.)
• Share your account credentials or allow unauthorized use

5.3 Fraudulent Activity

Fraudulent behavior includes, but is not limited to:

• Claiming coupons in bulk or beyond per-customer limits to resell, hoard, or deprive other diners
• Reproducing, forging, altering, or transferring a coupon QR code
• Attempting to redeem an expired, already-redeemed, or invalid coupon
• Misrepresenting group size or other coupon conditions at redemption
• Providing false information during registration
• Creating multiple accounts to circumvent per-customer claim limits

Consequence: First offense results in account suspension; second offense results in permanent ban.

6. CLAIMING COUPONS

6.1 What a Coupon Is

Vendors publish coupons on the Platform for the Platform's published business categories (restaurants, sweets/mithai, cafes/chai/coffee, bakeries, frozen desserts, beverages, packaged goods, caterers, and food trucks). Each coupon states its own terms, which may include:

• The discount or offer it provides
• A validity window and expiry date
• The quantity available
• Redemption conditions such as a minimum spend, dine-in vs. takeout, specific days or time windows, blackout dates, or a daily redemption cap — where the Platform supports it, these are checked automatically at the moment of redemption
• For "meetup" or group coupons, a group-size condition the Vendor confirms in person at redemption

The Vendor — not DealsBanana — sets and is responsible for these coupon terms.

6.2 Claiming Is Usually Free

• Most coupons are free to claim. A coupon that carries a claim price shows that price before you claim, and you are charged it at claim.
• DealsBanana adds no hidden fee. Anything you pay through the Platform (a claim price, a prepaid voucher or pack, an event ticket, a catering or event-space deposit, or a LunchBox order) is shown with its price before you pay.
• When you claim a coupon, DealsBanana issues you a QR code that represents your claim.
• A claim is not a purchase of food and does not reserve, prepare, or guarantee any food. It is an offer published by the Vendor that you may redeem in person, subject to the coupon's terms and availability.

6.3 Claim Limits and Conditions

• Coupons may be limited to one claim per customer, or otherwise limited by quantity, as stated on the coupon.
• A claimed coupon is personal to your account and is non-transferable unless the coupon expressly states otherwise.
• You must claim a coupon while it is valid and available; coupons may sell out or expire.
• Creating multiple accounts or using automated tools to exceed claim limits is prohibited (see Section 5).

6.4 Paying for Food

• When you redeem a coupon, the food you buy is paid for directly to the Vendor, in person, at the time of redemption. The coupon discounts the in-store price you pay the Vendor; DealsBanana is not a party to that transaction.
• When you place a LunchBox order, you pay through the Platform when you order, using Stripe. The order is prepared by the Vendor and delivered to your building's reception (Section 7.5). The Refund Policy sets out when it can be cancelled.
• Prepaid vouchers, packs, tickets and deposits are paid through the Platform as described in Section 12 and the Refund Policy.

6.5 Promotions

• A coupon, and any promotional terms it carries, apply only as stated on the coupon.
• Coupons and promotions are non-transferable and have expiration dates.
• Abuse of coupons or promotions (fraud, forging QR codes, exceeding claim limits, etc.) will result in:
  • Cancellation of the affected coupon(s)
  • Possible account suspension or ban

7. REDEMPTION

Coupons are redeemed in person, for dine-in or pickup only, at the Vendor's location. DealsBanana does not deliver food bought with a coupon. The only delivery DealsBanana arranges is LunchBox office lunch (Section 7.5).

7.1 How Redemption Works

• Present your coupon's QR code to the Vendor at their location.
• The Vendor scans or verifies the QR code and applies the coupon to your in-store purchase.
• You pay the Vendor directly, in person, for any food you buy. The coupon discounts that in-store price.
• Each coupon may be redeemed once, unless the coupon expressly states otherwise.

7.2 Coupon Terms, Validity, and Expiry

Redemption is subject to the terms stated on the coupon, including:

• The coupon's validity window and expiry date — an expired coupon cannot be redeemed
• Any quantity limits or availability
• Any redemption conditions the Vendor has set — minimum spend, dine-in vs. takeout, day-of-week or time-window restrictions, blackout dates, or a daily redemption cap — checked automatically where the Platform supports it
• For "meetup" or group coupons, the group-size condition, which the Vendor confirms in person at redemption

Important: If you attempt to redeem a coupon that has expired, has already been redeemed, or whose conditions are not met:

• The Vendor may decline to honor the coupon
• DealsBanana is not responsible for a coupon you failed to redeem in time or whose conditions you did not meet
• An unredeemed or expired coupon has no cash value and is not refundable (see Section 9)

7.3 Food Quality and Condition

Because you receive and inspect your food in person at the Vendor's location, any concern about food quality, condition, accuracy, or temperature is between you and the Vendor at the point of service. You should:

• Inspect your food before leaving the Vendor (for pickup) or before consuming it (for dine-in)
• Confirm that items match what you ordered from the Vendor
• Raise any issue directly with the Vendor at the time of service

DealsBanana does not prepare, handle, sell, or deliver food and is not a party to your in-person food purchase.

7.4 Food Safety and Allergies

You are responsible for:

• Reviewing the coupon's full details and terms before claiming or redeeming it
• Checking allergen information displayed by the Vendor or available at the Vendor's location
• Communicating any allergies or dietary restrictions directly to the Vendor at the time of purchase
• Confirming that items are safe for your consumption

DealsBanana and Vendors are not responsible for allergic reactions caused by:

• Failure to read allergen warnings
• Not communicating allergies clearly
• Cross-contamination that occurs during preparation

7.5 LunchBox Office Lunch (where available)

• Ordering. You pre-order by the ordering cutoff shown for your building (usually 11:00 local time) and pay when you order.
• Delivery to reception. A driver arranged by DealsBanana or the Vendor delivers the box to the reception desk or lobby of your office building around the ready time shown on your order (usually 12:30). It is never delivered to a home or an individual door. Responsibility for the box passes to you when it is left at reception.
• Tracking. While a delivery run is under way you can see the driver's latest location and estimated arrival on your order page. You tap "I collected it" when you pick it up.
• Cancelling. You can cancel for a full refund until the ordering cutoff. After the cutoff the Vendor is cooking and the order cannot be cancelled or refunded. A box left uncollected is not refunded. Report a missing or wrong box from your order page straight away.
• Food. The Vendor prepares the food and is responsible for its contents, allergens and safety. Ask the Vendor about allergies before ordering.
• Promotions. A launch price or other promotion applies only on the terms shown with it (see Promotions and the LunchBox Terms).

8. CUSTOMER REVIEWS AND RATINGS

8.1 Review Posting

You may leave reviews and ratings (1-5 stars) after redeeming a coupon at a Vendor. Reviews must:

• Be based on your actual experience with the Vendor
• Be truthful and not misleading
• Not contain false, defamatory, or abusive content
• Not reveal personal information about the Vendor or its staff
• Not be used to extort coupons, discounts, or favors from the Vendor

8.2 Prohibited Review Content

You must not post reviews that:

• Are fake, fabricated, or paid for
• Are posted by someone other than the actual customer
• Contain threats, harassment, or abusive language
• Promote competing restaurants or services
• Attempt to manipulate ratings or rankings
• Violate someone's privacy or defame them

8.3 Review Removal and Consequences

DealsBanana may remove reviews that violate these terms. If you post prohibited content:

• First offense: Review removal and warning
• Second offense: 30-day posting suspension
• Third offense: Permanent review posting ban or account suspension

9. REFUNDS AND DISPUTE RESOLUTION

9.1 What You Can Pay For, and What Is Refundable

Most coupons are free to claim, and where nothing was paid there is nothing to refund. Where you do pay us, the Refund Policy governs and states the rule for each product: a paid coupon claim, a prepaid voucher or pack, a ticket to a Vendor's event, a deposit on a catering job or an event space, and a scheduled lunch pre-order where that is available. That policy is the operative document; this section does not restate its windows, which are set as platform settings and shown to you before you pay.

• Any food you buy in person is paid directly to the Vendor; a refund for that food is a matter between you and the Vendor under the Vendor's own policies and applicable law.
• A coupon has no cash value, cannot be exchanged or redeemed for cash, and cannot be transferred for value.
• A free coupon that expires unredeemed is not refundable and confers no entitlement to compensation. Where you paid a claim price, the Refund Policy applies instead.
• Credit returned to your DealsBanana wallet can be spent on the Platform and cannot be withdrawn as cash.

9.2 Vendor-Side Food Issues

If you have an issue with the food, accuracy, or service you received in person:

• Raise it directly with the Vendor at the time of service.
• DealsBanana does not prepare, sell, or deliver food and is not a party to your in-person purchase, so it does not issue food refunds.

9.3 Coupon Issues

If a coupon itself does not work as published (for example, a Vendor refuses to honor a valid, unexpired coupon whose conditions you have met), you may report it to DealsBanana so it can investigate the Vendor's listing. Reporting a coupon issue does not entitle you to a payment from DealsBanana.

9.4 Dispute Resolution Process

Step 1: Contact the Vendor

• Contact the Vendor about the issue at the time of, or promptly after, your visit
• Provide photos or other evidence of the issue
• Give the Vendor a reasonable opportunity to respond and attempt resolution

Step 2: Escalate to DealsBanana

• If the Vendor does not respond or refuses to help, contact DealsBanana support
• Provide documentation: coupon details, the QR code or claim reference, photos, communications
• Include the Vendor's response (or lack thereof)

Step 3: DealsBanana Investigation

• DealsBanana will review all evidence
• May request additional information from you or the Vendor
• Decision will be made within 5 business days
• You will be notified of the outcome via email/app

Step 4: Final Appeal (if applicable)

• If you disagree with DealsBanana's decision, you may appeal once
• Submit new evidence or documentation
• Final appeal decision is binding

10. DATA PRIVACY AND SECURITY

10.1 Information We Collect

During registration and use, DealsBanana collects:

• Personal information: name, email, phone number (optional), and birthday month and day if you choose to add them
• Account data: password (hashed), login history, account activity
• Location data: your approximate location (if you share it or type a city), to show nearby Vendors and coupons
• LunchBox data: your office building and when you collected your order, shared with the Vendor and driver delivering it
• Coupon activity: coupons claimed, QR codes issued, and redemption status
• Communication data: messages with Vendors, support tickets
• Device data: IP address, browser type, device information
• Analytics: how you use the Platform (pages visited, features used)

10.2 How We Use Your Information

Your information is used for:

• Issuing coupons and QR codes and tracking redemption
• Account management and customer support
• Personalizing your experience (recommendations, nearby coupons)
• Fraud detection and prevention
• Complying with legal and tax requirements
• Marketing communications (if you opted in)
• Improving the Platform and services

10.3 Data Sharing

DealsBanana shares your information with:

• Vendors: Coupon and claim details necessary to verify and honor your coupon at redemption
• Service Providers: Analytics, hosting, customer support platforms
• Legal Authorities: When required by law (court orders, subpoenas)

We do NOT sell or rent your personal information to third parties.

10.4 Data Security

DealsBanana implements:

• Encrypted data transmission (HTTPS/SSL)
• Secure password hashing
• Access controls to limit employee access to personal data
• Data breach response procedures, with notification of affected users within 72 hours, as stated in the Privacy Policy

However, no system is 100% secure. You acknowledge risks of online transmission.

10.5 Your Privacy Rights

You have the right to:

• Access your personal information by requesting it in the app or via support
• Update or correct your information at any time
• Delete your account and associated data (except as required by law)
• Opt out of marketing communications (while keeping essential coupon/account emails)
• Request what data DealsBanana has collected about you

11. LIMITATION OF LIABILITY

11.1 DealsBanana's Role

DealsBanana is a coupon marketplace and platform provider, not a restaurant or food service provider. We:

• Do not prepare, cook, or serve food; the Vendor does
• Do not deliver food bought with a coupon; the only delivery we arrange is LunchBox office lunch to a building's reception
• Take payment through the Platform only for the items listed in Section 6.2, each shown with its price before you pay
• Are not responsible for Vendor conduct, coupon terms, or food quality
• Are an intermediary that lets Vendors publish coupons and lets customers claim and redeem them

11.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• DealsBanana provides the Platform "AS IS" without warranties of any kind
• We do not guarantee:
  • Uninterrupted service (technical outages may occur)
  • That any Vendor will honor a coupon (responsibility lies with the Vendor)
  • Food quality or safety (responsibility lies with the Vendor)
  • Availability of specific coupons or offers
  • Accuracy of coupon terms or restaurant information or hours

11.3 Limitation of Damages

To the maximum extent permitted by law, DealsBanana's total aggregate liability to you for any claim arising out of or relating to the Platform shall not exceed the greater of (a) the amounts you paid through the Platform in the twelve (12) months before the claim, or (b) one hundred U.S. dollars (US$100.00).

DealsBanana is not liable for:

• Indirect or consequential damages (lost time, inconvenience, emotional distress)
• Food poisoning or illness (direct liability rests with the Vendor)
• A Vendor's refusal to honor a coupon or its handling of your in-person purchase
• Loss of business or missed events
• Damage to property arising from your dealings with a Vendor

12. INDEMNIFICATION

You agree to indemnify and hold DealsBanana harmless from any claims, damages, losses, or expenses arising from:

• Your breach of these Terms
• Your use of the Platform in violation of applicable law
• Your disputes with Vendors regarding coupons, food quality, or service
• Your conduct toward Vendors or their staff at the point of redemption
• Intellectual property claims related to your account or content
• Any injury or illness related to food you purchased from a Vendor

13. ACCOUNT SUSPENSION AND TERMINATION

13.1 Reasons for Suspension or Termination

DealsBanana may suspend or terminate your account if you:

• Violate these Terms or any applicable laws
• Engage in fraudulent activity, including coupon or QR-code fraud
• Harass or abuse Vendors, their staff, or DealsBanana staff
• Forge, resell, or transfer coupons, or claim coupons in bad faith
• Use multiple accounts to circumvent claim limits or fraud prevention
• Engage in review manipulation or fake reviews
• Attempt to hack or manipulate the Platform

13.2 Suspension vs. Termination

• Suspension: Temporary (7-30 days), allows account to be reactivated
• Termination: Permanent ban from the Platform

13.3 Appeal Process

If your account is suspended or terminated:

• You will receive email notification with the reason
• You may appeal within 30 days by contacting support
• DealsBanana will review your appeal
• The decision is final and binding

13.4 Post-Termination

Upon termination:

• Your account is deleted and cannot be recovered
• You cannot create a new account (this is a permanent ban)
• Any claimed but unredeemed coupons are forfeited and have no cash value
• You cannot use the Platform or contact Vendors through it

14. MODIFICATIONS TO TERMS

14.1 Right to Change

DealsBanana reserves the right to modify these Terms at any time. Changes are effective:

• For new customers: Upon registration
• For existing customers: 30 days after posting updated Terms

14.2 Continued Use = Acceptance

If you use your account after the 30-day notice period, you are deemed to have accepted the changes.

14.3 Material Changes

For material changes that negatively affect your rights, DealsBanana will:

• Provide at least 60 days written notice
• Allow you to terminate your account without penalty if you disagree

15. THIRD-PARTY SERVICES

15.1 Vendors

• Coupons are published, set, and honored by independent Vendors, not by DealsBanana
• Vendors operate their own restaurants and set their own coupon terms, prices, hours, and in-store policies
• DealsBanana is not liable for a Vendor's conduct, coupon terms, or food, but will investigate complaints

15.2 Third-Party Links

• DealsBanana may display links to external websites or services
• DealsBanana is not responsible for external content or services
• Review their terms and privacy policies before using

16. INTELLECTUAL PROPERTY

16.1 DealsBanana Content

• The Platform, design, logo, and content are owned by DealsBanana
• You are granted a limited license to use the Platform to browse and claim coupons for personal use
• You cannot reproduce, modify, distribute, or resell DealsBanana materials

16.2 Your Content

• Reviews, ratings, photos, and comments you post are owned by you
• You grant DealsBanana a worldwide, royalty-free license to use and display your content
• DealsBanana may use your reviews in marketing without your additional permission (but not your name/identifying info, unless you agree)

17. DISPUTE RESOLUTION AND GOVERNING LAW

17.1 Informal Resolution

Before legal action:

• Contact DealsBanana support at support@dealsbanana.com
• Describe your issue in detail with supporting documentation
• Allow 30 days for DealsBanana to attempt resolution

17.2 Mediation

If informal resolution fails, you may request non-binding mediation before pursuing legal action.

17.3 Governing Law

• These Terms are governed by the laws of the State of Texas
• Both parties consent to the exclusive jurisdiction of the courts of Dallas County, Texas
• Legal claims must be filed within 1 year

17.4 Arbitration

Any dispute that mediation does not resolve must be resolved through binding arbitration in Dallas County, Texas under the American Arbitration Association's Consumer Arbitration Rules, except for claims that may be brought in small claims court. Class actions are waived.

18. DEFINITIONS

| Term | Definition | |------|-----------| | Platform | The DealsBanana website, mobile app, and all services at dealsbanana.com | | Customer (or Diner) | An individual who has registered to browse, claim, and redeem coupons | | Vendor | A restaurant or food establishment that publishes coupons through the Platform | | Coupon | An offer published by a Vendor, with its own terms (discount, validity window/expiry, quantity, and any group-size condition) | | Claim | Selecting a Vendor's coupon (free unless a claim price is shown), which issues you a QR Code | | QR Code | The code DealsBanana issues for a claimed coupon, presented to the Vendor for redemption | | Redemption | Presenting a claimed coupon's QR Code in person at the Vendor for dine-in or pickup | | Subscription | The fee a Vendor (not the Customer) pays DealsBanana to publish coupons | | Refund | Return of money you paid through the Platform, under the Refund Policy | | LunchBox | Office lunch pre-ordered and paid through the Platform and delivered to a building's reception (Section 7.5) |

19. ENTIRE AGREEMENT

This Customer Terms and Conditions document, along with the Privacy Policy and any other policies posted on the Platform, constitute the entire agreement between you and DealsBanana. This agreement supersedes all prior agreements and understandings.

20. SEVERABILITY

If any provision is found unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable. All other provisions remain in full force.

21. CONTACT INFORMATION

Questions, concerns, or dispute resolution:

DealsBanana Customer Support
Email: support@dealsbanana.com
Website: dealsbanana.com
Operated by Manviga LLC, a Texas limited liability company

CUSTOMER ACKNOWLEDGMENT AND AGREEMENT

BY CREATING YOUR ACCOUNT AND CLICKING "I AGREE" BELOW, YOU CONFIRM:

• [ ] I have read and fully understand these Customer Terms and Conditions
• [ ] I confirm that the email address I provided is valid and belongs to me
• [ ] I confirm that the phone number I provided is valid and I have access to it
• [ ] I am at least 18 years of age and legally authorized to use this Platform
• [ ] I agree to comply with all terms and conditions outlined in this document
• [ ] I understand that DealsBanana is a platform provider and not responsible for food quality/safety
• [ ] I understand that I cannot proceed with registration without accepting these Terms

Your Email Address: _________________________________

Your Phone Number: _________________________________

Full Name: _________________________________

Date of Agreement: _________________________________

Agreement timestamp: recorded against your account at registration.

This document should be reviewed by a legal professional in your jurisdiction to ensure compliance with local consumer protection and e-commerce laws.